NICE inContact CXone Receives Customer Experience Innovation Award

Salt Lake City— NICE inContact (Nasdaq: NICE) today announced that CXone, the world’s #1 cloud customer experience platform, was named as a 2019 Customer Experience Innovation Award winner by integrated media company TMC. The 2019 Customer Experience Innovation Award, presented by TMC’s CUSTOMER magazine, recognizes best-in-class companies setting the standard in delivering exceptional customer experiences across all channels, including social and other digital channels.

According to the latest NICE inContact CX Transformation Benchmark study, delighting customers hinges on the ability to create seamless digital-first omnichannel experiences. The study found that 91 percent of consumers expect effortless movement between channels, yet 73% give companies a poor rating in their ability to deliver. CXone supports businesses of all sizes as they look to create exceptional experiences across channels, for customers as well as agents.

“Every organization is in the business of experience,” said Paul Jarman, NICE inContact CEO. “From delivering convenient and deeply personalized interactions for customers to effortless interfaces for agents, contact centers need to approach experience holistically and strategically. CXone, the most complete, unified and intelligent cloud contact center platform, helps businesses meet and exceed consumer expectations through the digital-first omnichannel experience they expect. This recognition from TMC is another demonstration of how contact centers can achieve positive business outcomes with CXone.”

NICE inContact CXone delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. With digital-first omnichannel, CXone now makes it possible for organizations of all sizes across the globe to reach more customers using voice and a vast range of digital channels such as SMS text, Facebook Messenger, Twitter, or WhatsApp – all unified on the CXone cloud customer experience platform.

“Congratulations to NICE inContact for receiving a 2019 Customer Experience Innovation Award. NICE inContact CXone has been selected for setting the standard in delivering world-class customer experiences across all channels,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to see great innovation from NICE inContact in 2020 and beyond.”

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About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms.

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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