Josh Jergensen is president and chief operating officer at PACS, a national leader in post-acute care back-office and consulting resources that enable facility-level professionals and clinicians to focus on patient care, well-being and quality of life. He is also a licensed nursing home administrator and approved preceptor in California, with more than 10 years of experience operating complex multistory skilled nursing facilities. Since 2014, he has provided operational support to all facilities within the PACS portfolio.

Jergensen holds a bachelor’s degree in business management from Brigham Young University’s Marriott School of Business and a master’s degree in healthcare administration from the University of Southern California.

While much of his time is spent recruiting and developing top-level management, improving systems and processes, and promoting business development, he enjoys spending time with his family and golfing.

GROW TRACK: Breakout 3 | 1:40 p.m.

Purpose, Pipeline and People: How PACS Grew from Two to 324 Facilities in 10 Years

What does it take to scale a healthcare organization by 16,000% in a decade? For PACS, the answer was not just capital or acquisition strategy — it was culture, purpose and a relentless investment in people.

Since 2013, PACS has grown from two facilities to 324, becoming one of the fastest-growing post-acute care organizations in the country. That growth was built on a foundational belief: “Healthcare is local.” In an industry often dominated by top-down, one-size-fits-all management, PACS bet on developing leaders deeply connected to their communities, their teams and the patients they serve.

That philosophy is anchored by a clear organizational purpose — to revolutionize the delivery, leadership and quality of post-acute care nationally — a “why” powerful enough to attract passionate employees and keep them engaged through the complexity of rapid growth.

But purpose alone does not scale. PACS invested heavily in building a leadership pipeline that connects what the organization does, how it operates and why it exists — helping every leader, at every level, understand their role in the bigger picture and their impact on the teams around them.

In this session, attendees will walk away with a replicable framework for:

  • Developing talent strategies tied to a clear business purpose
  • Building an organizational “why” that drives engagement and retention
  • Constructing a leadership pipeline that scales without losing its soul

Reaching 324 facilities is not just a growth metric — it is proof that purpose scales.