TCN Unveils AgentSMS, a New SMS Texting Feature for Its Advanced Cloud-based Contact Center Platform, Platform 3.0
St. George — TCN, Inc., a provider of cloud-based call center technology, launched AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0. With AgentSMS, contact center agents and customer service professionals can instantly respond to customers’ needs, confirm appointments, send payment reminders and even alert individuals of emergencies via text messages. Fully integrated with TCN Platform 3.0’s business intelligence (BI) suite, AgentSMS enables businesses to engage customers more effectively, enhance communication and increase sales by implementing omni-channel strategies.
“AgentSMS is a highly effective communications tool, and we are confident that it will help businesses communicate with their customers in a more efficient and cost-effective way,” said Terrel Bird, CEO and co-founder of TCN. “AgentSMS is just one more tool we’ve added to our comprehensive call center suite to enhance our services, and we are committed to providing the best cloud-based contact center technology to our customers around the world.”
With its pay-for-use pricing structure and the ability to distribute SMS messages domestically and internationally, TCN’s platform is suitable and scalable for businesses of all sizes.
AgentSMS is built on top of TCN’s advanced cloud-based contact center suite, Platform 3.0, which eliminates the need for complicated hardware. The platform improves connectivity between agents and customers and increases efficiency without the need for additional staff. It provides features such as predictive dialer, IVR, call recording and business intelligence. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs.
Eastwind Networks Provides Visibility of Cloud Applications with Cloud Connectors
SALT LAKE CITY – Eastwind Networks, a cybersecurity solutions and breach analytics cloud platform, announced the release of a new feature—the Eastwind Cloud Connectors—that enable its platform to analyze activity from SaaS, IaaS and PaaS providers alongside traditional on-premise and virtual networks.
“Organizations are transitioning their network and IT infrastructure to the cloud,” said Paul Kraus, CEO of Eastwind Networks. “But many organizations are evolving to the cloud without involving their security teams, leaving them vulnerable to attacks. Eastwind’s Cloud Connectors provide complete visibility to stay confident when transitioning and implementing cloud applications.”
Eastwind Network’s Breach Analytics Cloud solution provides complete visibility across the entire attack surface by collecting telemetry from hybrid environments, traditional and non-traditional networks, cloud software and infrastructure providers and off-premise users. The Eastwind Cloud Connectors work in tandem with the Breach Analytics Cloud to extend visibility during migrations or when running cloud technologies.
The Eastwind Cloud Connectors allow businesses to grow by embracing cloud technologies. The Cloud Connectors work with Dropbox, Office 365 and G Suite with additional integrations coming soon.
Xima Software Receives Prestigious “When Work Works” Award
Sandy – Xima Software was honored with a 2017 When Work Works Award for exemplary workplace practices. The prestigious When Work Works Award is part of the Society for Human Resource Management’s (SHRM’s) When Work Works project, a national initiative that helps employers become more successful by transforming the way they view and adopt effective and flexible workplaces.
The award recognizes employers of all sizes across the country that are excelling at offering a variety of top-rated employee initiatives such as work-life fit policies, flexible scheduling and transition to parenthood programs. The award goes beyond work-life programs and includes initiatives that address the additional evidence-based aspects of effective workplaces, such as opportunities for learning, a culture of respect and trust, and job autonomy.
“At Xima we believe that there has to be a healthy work-life balance. If these two things are out of balance then both suffer,” said Jared Olsen, director of business operations at Xima Software.
In applying for the award, Xima was evaluated on factors associated with employee health, well-being and engagement: opportunities for learning, a culture of trust, work-life fit, supervisor support for work success, autonomy, and satisfaction with earnings, benefits and opportunities for advancement.
The award is earned after a rigorous assessment that emphasizes the real-life experiences of employees and incorporates national benchmarks of employer practices from the National Study of Employers and the employee experiences from the National Study of the Changing Workforce. Two-thirds of an organization’s winning score is based on a survey of its employees.
Optima Healthcare Solutions Acquires Hospicesoft, Expands Post-Acute Footprint
Salem – Florida-based Optima Healthcare Solutions, a provider of cloud-based software for post-acute care providers, acquired Salem-based Hospicesoft, a supplier of cloud-based software for hospices. The transaction moves Optima one step closer to delivering a full suite of modern integrated solutions that span the post-acute continuum of care.
“The talented team at Hospicesoft has built a modern, easy-to-use application that is beautifully tailored for the needs of hospices,” said Josh Pickus, Optima’s CEO. “We plan to maintain and expand the hospice-specific capabilities of the application, while also integrating it with our home health product and making a complete solution available to agencies that operate in both the hospice and home health arenas.”
Designed exclusively for hospice organizations from the ground up, Hospicesoft offers a complete EMR and billing solution that enhances productivity. The solution eliminates the need for hospice providers to deal with OASIS questions, unnecessary fields and cumbersome workarounds common in hospice solutions adapted from home health products. In addition to increasing productivity, the Hospicesoft solution also improves compliance and reimbursement with guided workflows that ensure accurate and complete documentation. Due to its intuitive design and its hospice-specific workflows, the Hospicesoft solution is up and running within 60 days for the vast majority of customers.
Rex Hale, Hospicesoft’s founder, said, “I’m delighted that Optima recognizes Utah as a hub for technology talent and plans to maintain Hospicesoft’s headquarters and all of its staff. I believe Hospicesoft’s customers will benefit from Optima’s greater resources, its modern software development approach, and its relentless focus on providing an amazing customer experience.”