St. George and Tokyo—TCN Inc., the leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced Tuesday an exclusive reseller partnership with Japan-based ICXnet Corporation. With operations in Japan, Hong Kong and Switzerland, ICXnet Corporation provides advanced IT and telecommunications products to large international corporations worldwide. Under this partnership, ICXnet will promote and market TCN’s cloud-based contact center suite, Platform 3.0, to domestic and multinational companies based in Japan.
“We are thrilled to be partnering with TCN because TCN offers the most advanced cloud-based contact center solutions in the market, providing contact center communications, operations and management in a single view,” said Saku Kawamata, president of ICXnet Corporation. “We are confident that TCN’s innovative features for collections, ease of deployment and flexibility, global Telco bundle and billing capabilities would significantly benefit our customers in Japan.”
TCN Platform 3.0 is a cost-effective, advanced cloud-based contact center suite that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. Leveraging ICXnet’s extensive network in Japan and throughout Asia, the partnership will not only help promote TCN’s advanced contact center solutions to major corporations in the retail, IT services, BPO and collection industries in Japan, but also accelerate its market expansion to other countries in the Asia-Pacific region.
“The demand for cloud-based contact center solutions has been steadily increasing worldwide, and we have experienced a steady growth in our Asia-Pacific operations for the past four years, particularly in the Philippines, Australia and New Zealand,” said Terrel Bird, CEO and co-founder of TCN. “We are excited about our partnership with ICXnet and look forward to offering our latest multi-language solutions to future customers in Japan, streamlining their operations and improving overall productivity and efficiency.”
A research report by Markets and Markets shows that the cloud-based contact center market is estimated to grow from USD 5.43 billion in 2016 to USD 15.67 billion by 2021, at a compound annual growth rate (CAGR) of 23.6 percent. The report also shows that the Asia-Pacific region is expected to grow at the highest rate during the forecast period due to growing acceptance of cloud-based solutions and other emerging technologies.
“Many Japanese and multinational corporations are looking to integrate their call center systems into one cloud-based platform,” said Li Tiatia, executive vice president of Asia-Pacific operations of TCN. “TCN offers the ideal solution for that, enabling contact centers and BPOs to minimize IT expenses and focus on growing their businesses.”