SpotlightsView All Spotlights

Mark Tuffin

Staying a Step Ahead of Change

By: Tom Haraldsen

December 1, 2011

Mark Tuffin loves challenges. He also loves the food industry. So it was a perfect match when Tuffin was named president of the Smith’s Food and Drug Stores division of Kroger in July. By that time, he’d already completed a formidable assignment for Kroger—implementing an organizational restructuring that affected 18 of the company’s retail divisions.

“That’s probably the accomplishment I’m proudest of,” he says. “We wanted to get all of our divisions in alignment, structured in a fairly similar manner. It took us almost two years to finish. The concept was working on ‘back stage’ things, non-customer-related work, to create an infrastructure where we could economize our employee’s efforts.”

The process, primarily focused on helping the organization better serve its customers, gave him “a great window into Kroger as an organization, seeing how the different divisions interact and how we could be more efficient,” he says.

Tuffin’s responsibilities now cover 132 Smith’s Food and Drug locations in Utah, Nevada, Arizona, New Mexico, Montana, Idaho and Wyoming; together, these locations employ about 14,000 associates.

A native of Great Britain, Tuffin grew up in the grocery business.

“My family was in the industry for a long time, so I gained some great perspective,” he says. Following his collegiate studies in economics in London, he came to the United States and loved it, eventually moving to Utah and joining the Smith’s team in 1996. He has held several leadership roles in merchandising for Kroger, as well as coordinating the restructuring.

“The grocery industry is fast paced and constantly changing. When you think about the food industry and everything it touches, it’s affected by so many things—the economy, food safety, inflation. At some point, those all connect to this industry.”

Tuffin says continued improvements in technology also bring with them the need to adapt.

“In the past, we often went with our ‘gut instinct’ when looking at our customer’s needs and wants,” he says. “Technology has aided us greatly in becoming more proficient at adjusting to those needs. It’s also helping us as we continually look at new concepts in store layout and design.”

When he gets some time away from the office, Tuffin loves the outdoors.

“Skiing, snowmobiling, boating, hunting—we love living in Utah and all that it offers us to be able to play and relax. It’s just trying to find the time to enjoy it that’s a challenge.”

 

Utah Business Social
UB Events View All
Health Care HeroesUtah Business Event
Oct 21, 2014
Please join us, along with our sponsors, MountainStar Healthcare, and Roseman University in honor...
Content Marketing BootcampUtah Business Event
Oct 28, 2014
Please join Utah Business Magazine, along with our sponsor Adobe, for an in-depth, hands-on, educ...
Community Events View All
Ribbon Cutting Anniversary Bash
Sep 20, 2014
Open to the public, we invite you to celebrate with us at this family fun event, and our grand op...
How to Do Business with Kellogg’s
Sep 22, 2014
Participants will gain an awareness of enhanced awareness on the importance of supplier diversity...

info@utahbusiness.com  |  90 South 400 West, Ste 650 Salt Lake City, Utah 84101   |  (801) 568-0114

Advertise with Utah Business

Submit an Event

* indicates required information
* Event Name:
Price (general):
Website (if applicable):
Coordinator's Name:
Coordinator's Email:
Coordinator's Phone:
Venue Name:
Venue Address:
Venue City:
Venue Zip:
Event Capacity:
Date(s):
to
* Event Description:
  Cancel