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Vivint, one of the largest home automation services companies in North America, announced that the company has developed a new app for its field service technicians that optimizes productivity as the company continues its rapid growth.
The app was developed completely in-house, and was designed specifically to address the needs of Vivint service technicians, who are stationed throughout Vivint’s service area. By using the app, technicians can receive schedules, manage inventory and interact with the customer service center remotely – spending less time in planning and logistics and more time working with customers. Built using HTML5, the web-based application enables technicians to access the information they need to do their jobs quickly and efficiently from wherever they are on any internet-enabled mobile devices.
“What we’ve developed with this Vivint app has really increased the functionality of what we had been using before, and we couldn’t be happier with the results so far,” said Scott Taylor, director of field services. “This app will really help us give our customers the high level of service they have come to expect from Vivint. We’ve already seen response time increase by 20 percent.”
Since rolling out the new app, the first-time fix rate average for Vivint customers has increased to 95 percent. Other features that increase productivity and efficiency include a mapping option that provides the best route to get to a job and a tech-locating element that helps Vivint technicians connect with other technicians in the area.
“As we continue to grow as a company it is vital that we enable our workforce to continue to work as efficiently as possible. We created this app to not only lift some of the burden from our technicians and make their jobs a little easier, but also to ensure we are always meeting the needs and exceeding the expectations of the customer,” said Josh Houser, Vivint’s vice president of service and inside sales. “Now our techs have access to updates relating to scheduling and parts availability in real-time, which ultimately makes them more efficient and helps them get the job done more quickly.”
For more information on Vivint’s home security and home automation packages visit www.vivint.com.