February 19, 2014

Cover Story

CEO of the Year

Utah’s business landscape is rich with professionals who have le...Read More

Featured Articles

Did you go Skiing this winter?

Around Utah

Sections

Spotlight
Martin Plaehn

Spotlight
Karen Sendelback

Legal Briefs
Social Media and Employers: Friends or Enemies?

Money Talk
The Case for HSAs

Economic Insight
Time to Show Up

Lessons Learned
Make a Move

TechKnowledge
In the Lab

EntrepreneurEdge
Rent to Own

Business Trends
Back from the Dead

Executive Living
Artful Inspiration

Features
A Breath of Fresh Air

Features
Worst-Case Scenario

Regional Report
Northern Utah

Focus
Measure Up

Industry Outlook
Travel & Tourism

Players
Players

Article

Overstock.com Named No. 3 Online Retailer in Customer Loyalty

Press Release

February 19, 2014

Salt Lake City — Overstock.com, Inc.  has been named the number three online retailer in the 2014 Customer Loyalty and Engagement Index, created by Brand Keys, an independent research consultancy. Brand Keys gathered the responses from consumers who have previously purchased from Overstock.com and competing online retailers.

Overstock.com scored in the top three with Amazon.com and Ebay.com, ranking above Zappos and Buy.com.

"We've done a lot to make our shopping experience a positive one; from great prices to great customer service to a rich reward program," said Overstock.com CEO Patrick Byrne. "We are pleased to be ranked in the top three."

The Brand Keys 2014 study surveyed 32,000 consumers, 18 to 65 years of age. Seventy percent were interviewed by phone, 25 percent via face-to-face interviews and 5 percent participated online. This is the 18th annual list showing customer loyalty.

Utah Business Social
UB Events View All
2014 Fast 50 EventUtah Business Event
Aug 28, 2014
Utah Business magazine along with presenting sponsors Kirton McConkie, CBIZ, MHM, LLC and Newmark...
Community Events View All
62nd Annual Utah State History Conference
Aug 25, 2014
Thirteen thousand years of Utah's history will come alive through nearly 60 presentations on Utah...
Linux LPIC-1 Exam Prep Course 1
Aug 27, 2014
Designed to provide the essential skills needed to be proficient at the UNIX or Linux command lin...

info@utahbusiness.com  |  90 South 400 West, Ste 650 Salt Lake City, Utah 84101   |  (801) 568-0114

Advertise with Utah Business

Submit an Event

* indicates required information
* Event Name:
Price (general):
Website (if applicable):
Coordinator's Name:
Coordinator's Email:
Coordinator's Phone:
Venue Name:
Venue Address:
Venue City:
Venue Zip:
Event Capacity:
Date(s):
to
* Event Description:
  Cancel