February 19, 2014

Cover Story

CEO of the Year

Utah’s business landscape is rich with professionals who have le...Read More

Featured Articles

Did you go Skiing this winter?

Around Utah

Sections

Spotlight
Martin Plaehn

Spotlight
Karen Sendelback

Legal Briefs
Social Media and Employers: Friends or Enemies?

Money Talk
The Case for HSAs

Economic Insight
Time to Show Up

Lessons Learned
Make a Move

TechKnowledge
In the Lab

EntrepreneurEdge
Rent to Own

Business Trends
Back from the Dead

Living Well
Artful Inspiration

Features
A Breath of Fresh Air

Features
Worst-Case Scenario

Regional Report
Northern Utah

Focus
Measure Up

Industry Outlook
Travel & Tourism

Players
Players

Article

Overstock.com Named No. 3 Online Retailer in Customer Loyalty

Press Release

February 19, 2014

Salt Lake City — Overstock.com, Inc.  has been named the number three online retailer in the 2014 Customer Loyalty and Engagement Index, created by Brand Keys, an independent research consultancy. Brand Keys gathered the responses from consumers who have previously purchased from Overstock.com and competing online retailers.

Overstock.com scored in the top three with Amazon.com and Ebay.com, ranking above Zappos and Buy.com.

"We've done a lot to make our shopping experience a positive one; from great prices to great customer service to a rich reward program," said Overstock.com CEO Patrick Byrne. "We are pleased to be ranked in the top three."

The Brand Keys 2014 study surveyed 32,000 consumers, 18 to 65 years of age. Seventy percent were interviewed by phone, 25 percent via face-to-face interviews and 5 percent participated online. This is the 18th annual list showing customer loyalty.

Utah Business Social
UB Events View All
Utah Healthcare Summit and Healthcare Heroes Utah Business Event
Oct 6, 2015
The Utah Healthcare Summit is a gathering of all of the major employers, healthcare professionals...
Sustainable Business Awards Utah Business Event
Nov 19, 2015
Utah Business magazine is pleased to announce the Utah Sustainable Business Awards. This program ...
Sustainable Business Awards 2015 - NOMINATIONS OPEN IN JULY 2015Utah Business Event
Nov 19, 2015
Utah Business magazine is pleased to announce the 2015 Sustainable Business Awards! This program...
Community Events View All
Sandler Foundational Selling Strategies
Sep 8, 2015
How committed are you to improving your sales process, techniques and mindset? Sandler Trainin...
Utah Special Needs Workshop
Sep 8, 2015
Utah Special Needs Workshops gives information that empowers families to create the best environ...

info@utahbusiness.com  |  90 South 400 West, Ste 650 Salt Lake City, Utah 84101   |  (801) 568-0114

Advertise with Utah Business

Submit an Event

* indicates required information
* Event Name:
Price (general):
Website (if applicable):
Coordinator's Name:
Coordinator's Email:
Coordinator's Phone:
Venue Name:
Venue Address:
Venue City:
Venue Zip:
Event Capacity:
Date(s):
to
* Event Description:
  Cancel