Article

On the Go

Mobile Businesses and Mobile Devices go Hand in Hand

By Dan Sorensen

March 12, 2014

Efficiency? There’s an App for That.

One of the biggest enemies of mobile businesses is efficiency. Because mobile businesses are always on the go, it can be difficult to recoup time lost in transit. Luckily, there are apps that help mobile companies better plan their routes, allowing them to service more customers in the same amount of time.

“We pride ourselves in utilizing current technology to provide the best service to customers in the modern era,” says Townsend. “On their iPads, the service manager can go in and outline a technician’s jobs for the day, putting in the jobs, what needs to be done and the address.”

In addition, Transwest also uses the technicians’ iPads to track their hours and progress throughout the day, ensuring they get to appointments on time while streamlining the repair or service process for employees in the field and at the office. When technicians run into problems along the way, they can easily access online repair software to diagnose problems and review diagrams.

While not every company needs these specific applications, finding tools that fit their business needs allows mobile businesses to improve efficiency throughout the day.

Move Over Ice Cream Trucks

For many years, mobile businesses were often viewed as small, weak companies; however, now the opposite is often true. Many mobile businesses provide customers with a much better experience than available at brick-and-mortar locations.

What is clear is mobile businesses are not just for ice cream trucks anymore. No matter what a customer needs, being serviced from the comfort of their home, office or somewhere on the road has never been easier.

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