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Article

List of Top Ten Consumer Complaints Released

Press Release

March 5, 2014

Salt Lake City — The Utah Division of Consumer Protection has released its annual top ten consumer complaints as part of the 16th annual National Consumer Protection Week from March 2-8. The division is also highlighting the Federal Trade Commission’s 2013 “Consumer Sentinel,” report which tracks Utah consumer complaints to the federal agency.

“Aggressive fraudsters continue to follow news headlines and try to trap consumers with offers too good to refuse,” said Francine A. Giani, executive director of the Utah Department of Commerce. “Consumers need to be vigilant in protecting their identity, personal information and finances by asking questions and always getting the terms in writing.”

According to the 2013 Federal Trade Commission (FTC) state-by-state “Consumer Sentinel” report, Utah consumers reported 10,020 complaints to the federal agency between Jan. 1 and December 31, 2013 in the following categories by rank:

 

Rank

Categories

Complaints

Percentage

1

Debt collection

989

10

2

Imposter scams

803

8

3

Banks and lender

773

8

4

Auto-related complaints

604

6

5

Telephone and mobile services

536

5

6

Internet services

413

4

7

Television and electronic media

409

4

8

Shop-at-home and catalog sales

400

4

9

Prizes, sweepstakes, and lotteries

389

4

10

Health care

282

3


“Telemarketing complaints are back on top as the most common consumer complaint which shows con artists are constantly finding new ways to get into victims’ wallets,” said Daniel O’Bannon, director of the Division of Consumer Protection. “One easy step anyone can take during National Consumer Protection Week is to make sure your phone numbers and those of your loved ones are on the National Do Not Call Registry.”


Utah Division of Consumer Protection Top Ten Consumer Complaints 2013

Telemarketing: Unlicensed telemarketing activity is a threat to consumers. A recent trend involves telemarketers calling consumers and telling them their computer is filled with viruses and requires repair. These callers often get consumers information from internet pop-up ads made to resemble well-known software companies.

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