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Salt Lake City – inContact, a provider of cloud contact center software and contact center agent optimization tools, has acquired workforce optimization (WFO) provider, CallCopy, Inc., which operates under the name Uptivity and is based in Columbus, Ohio.
inContact, Inc. acquired Uptivity for $8.8 million in cash and approximately $37 million in stock. Parsons Behle & Latimer served as legal advisor to inContact in connection with this transaction. BakerHostetler served as legal advisor to Uptivity in connection with this transaction. Raymond James & Associates, Inc. advised inContact and provided a fairness opinion to their Board of Directors of InContact regarding the acquisition. Uptivity brings about 700 customers to nContact.
“Today’s midsized contact centers are every bit as complex as their enterprise counterparts and need to provide a high quality, multi-channel service experience with limited capital budget and resources,” said inContact CEO Paul Jarman. “These centers often lack IT personnel and dedicated WFO staff and require solutions that are easy to learn and use.”