October 8, 2013

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Bringing a second major league sports team into Utah always seemed like an...Read More

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Article

Healthcare Heroes

Champions of Healing and Hope

By Utah Business Editors | Photography by Brandon Flint

October 8, 2013

Over the course of his career, Elliott has seen the life expectancy of pulmonary hypertension patients increase dramatically. And with more than 90 published manuscripts, he has helped pioneer and test new treatments for the disease. Elliott was awarded the 2006 Outstanding Physician award from the Pulmonary Hypertension Association.

Elliott says the challenges he has faced during his career have taught him “first, have vision; second, do not let fear or other barriers stand in the way; and third, act in ways that improve the lives of others.”

Administrative Excellence

Erin R. Fox

Director of Drug Information Service/Adjunct Professor

University of Utah Health Care/University of Utah College of Pharmacy,
Department of Pharmacotherapy

Erin Fox has always loved science and helping people. These two passions are the reason Fox is now a foremost expert on drug shortages for University of Utah Health Care.

While working as a pharmacist in 2001, Fox volunteered to lead a project for the hospital’s drug information service by monitoring national drug shortages and providing information for clinicians about alternatives. She continues to lead this project, and in 2009, she became director of the drug information service.

One of Fox’s greatest challenges was in 2010 when there were a large number of cancer chemotherapy drug shortages due to a factory closing for poor quality. “I worked with our team to provide consistent updates about product availability,” she says. “We worked with our clinicians and developed a management plan so that no patients in our system had to go without therapy or have major delays in their therapy.”

More recently, Fox worked with a group to develop patient education pamphlets and web resources for patients with cancer who are worried about drug shortages. “I am really proud of that work because having cancer is scary enough without having to worry about a drug shortage,” she says.

David Grauer

CEO and Administrator

Intermountain Medical Center

“By the time I finished college,” says David Grauer, “I realized that healthcare administration was a perfect path for me. It provided the opportunity to do several things that were important to me: serve the community, make a meaningful difference in people’s lives and work in an industry that is intrinsically rewarding.”

Grauer is administrator of Intermountain Medical Center, the premiere medical campus in the Intermountain West and the flagship hospital for the entire Intermountain system. Grauer was serving as administrator of Cottonwood Hospital when he was tapped to head the new hospital. He oversaw construction of the hospital, hired new staff and organized the medical staff, and oversaw the transfer of patients to the hospital on its opening day in 2007.

Under Grauer’s guiding hand, Intermountain Medical Center quickly established a reputation as a model healthcare facility. This year it was recognized by U.S. News & World Report as the best hospital in Utah, and a 2012 PBS documentary, “Money & Medicine,” highlighted Intermountain Medical Center as one of the nation’s most effective and efficient hospitals.

“People in the community don’t just see us as a series of big buildings,” says Grauer. “They love our people—they remember how we treat them and the impact we have on their lives.”

Keith D. Tintle

Chief Executive Officer

Timpanogos Regional Hospital

Keith Tintle has been involved in healthcare administration for nearly 30 years, serving at not-for-profit, proprietary and university hospitals. Today, he serves as CEO of Timpanogos Regional Hospital, where he has been integral to the hospital’s growth. During his 11-year tenure, the hospital has transformed from a 47-bed hospital to one with 122 beds, as well as added centers for heart and stroke care, trauma and NICU. 

Beyond the hospital’s growth, another aspect Tintle is especially proud of is its patient satisfaction scores. “We now rank No. 6 within HCA (more than 160 hospitals nationwide) for patient satisfaction.”

Tintle is respected for maintaining a balanced leadership approach—one of compassion for patients and employees coupled with resilience through challenges. “I would say that it is important for healthcare [administrators] to be visionaries. Know where you want to go and relentlessly pursue your destination.”

Tintle’s board service extends across many healthcare associations, including the Utah American College of Hospital Administrators, Utah Hospital Executives, Red Cross Executive Board and Utah Hospital Association. He is also the chair-elect of the Utah State Health Facility Licensing Committee and Utah State Health Data Committee, which are positions appointed by the governor.

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