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SALT LAKE AREA Salt Lake City - INCONTACT was selected by a consultancy to create a high-quality, unified service process for its more than 100 agents across three global contact centers. The consultancy also aims to provide an industry-lea...
August 1, 2011

At Your Service

O.co Turns Around a Mediocre Customer Care Program
Stormy Simon has spent the last six years transforming O.co’s (also known as Overstock.com) customer care department into one of the best in the country. With little industry experience in customer care, Simon helped transform the onl...
August 1, 2011

Climate Change

Six Steps to Prepare Any Business for the Legal Tsunami
Climate change has emerged as one of the most contentious issues of the 21st century. The overwhelming majority of climate change scientists have concluded that manmade influences are a significant contributor to climate change. Governments at ...
August 1, 2011

Close to Home

Why Buying Local is Good for Business
Looking over the menu of a fine restaurant in Salt Lake City, I was struck by the emphasis of local products. The vegetables, the meats and even some seasonings were advertised as being locally cultured. As I drooled towards my entree choice, I...
August 1, 2011

Damage Control

If Your Website Were An Employee, Would You Fire It Today?
What would you do with an employee in your sales, public relations, marketing or advertising department who, on a daily basis, damages your company’s image by misrepresenting its goals and mission through misguided communication? This emp...
August 1, 2011

Do the Math

Utah’s technology industry plays a vital role in the state’s economy. According to the Utah Technology Council, the industry employs more than 76,000 Utahns with an average salary that is 62 percent higher than the statewide average...
August 1, 2011

Energy Development in Utah

Weighing the Costs and Benefits
Gov. Gary R. Herbert sent a strong message to Washington during his State of the State address in January. “I remind Washington,” he said, “we are a state, not a colony, and I assure you, on my watch, Utah will not stand idly ...
August 1, 2011

Friends in High Places

The Utah Economy and Washington, D.C.
During a recent visit to Washington, D.C., I found myself between appointments sitting on a park bench just off Capitol Hill and within view of the Hall of the States—a large and grand building where many of the 50 states house their Wash...
August 1, 2011

In the Pipeline

Could IPOs by Fusion-io and Skullcandy be a Harbinger of Utah IPOs to Come?
Salt Lake City-based Fusion-io went public in June and Park City-based Skullcandy Inc. announced its IPO in July. Could this activity be a sign that Utah’s once-cold IPO market is heating up? Chris Anderson, an attorney in the busines...
August 1, 2011

Layered Security

How do you properly approach data security and compliance?
As a leader of a data-driven company, there’s only one thing worse than reading the news that your company’s customer data was hacked—answering the phone when a customer calls for an explanation. Not only can breeches of your ...
August 1, 2011

Let’s Make a Deal

Is Group Couponing Losing its Savor?
What if someone offered you a $20 bill in exchange for every $10 bill you handed to them? You’d be making that deal all day long, and who’d blame you? That’s what led to creation of national couponing platforms like Groupo...
August 1, 2011

Look Before You Leap

Foreclosed Homes Can Turn Big Profits—or Turn into a Money Pit
Even in a struggling economy, some real estate properties are attractive investments. The practice of buying foreclosed homes is alive and well, and experts say a lot of money is to be made in these properties. “This is a good market ...
August 1, 2011

Out of Reach

New Legal Graduates Face a Competitive Job Market
Hardly an industry or business has escaped the negative consequences of the economic downturn of the last few years. The legal profession is no exception. With the downturn there has been a decrease in available legal jobs, especially for newly...
August 1, 2011

Ramping Up

Best Practices for Bringing on New Employees
Tera Sunder, chief people officer at Nelson Laboratories, occasionally hires people to work in the company’s “clean room,” a super sterile environment that requires up to an hour to suit up before entry. Inside, team members a...
August 1, 2011

Technology

Industry Outlook
Utah’s technology sector is hot. In the past decade, the industry has grown to 6,000 companies in the state, representing tens of thousands of jobs. But tech leaders struggle to find talented workers locally and must overcome many misperc...
August 1, 2011

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